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Frequently
Asked Questions

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Which companies already use Real Estate Support?
Real Estate Support was developed by software company Youno. More information about Youno can be found at www.youno.io. Real Estate projects are highlighted on the portfolio page of the website. All Youno projects can be seen at: www.youno.io/portfolio/.

What are the costs of Real Estate Support?
Depending on the personalization and the number of modules chosen, a tailor-made quotation will be drawn up. If you are interested, please contact our support team at support@youno.io or call +31 6 20 43 43 95.

How can I request a demo?
To request a demo, you can complete the demo form on our website. If you prefer to contact our support team, you can send an email to support@youno.io or call +31 6 20 43 43 95. We are happy to help you and schedule a demo at a time that suits you.

How is the process designed?
An introductory meeting is first held in the process. During this conversation we will discuss the design and the desired modules with your wishes and requirements. A tailor-made quotation is then drawn up. If you agree with the quote, Youno will be built within 30 days. There are built-in moments during this process where we can record your feedback.

How can I contact you if I have any questions or changes?
You can contact us by sending an email to support@youno.io or calling +31 6 20 43 43 95.

How can I get acquainted with the possibilities of Youno?
You can request a demo to get acquainted with all the possibilities of Youno. You can also take a look at the portfolio page to discover all the possibilities. If you would like more information, you can also contact us by sending an email to support@youno.io or calling +31 6 20 43 43 95.

The module I want is not listed, what now?
No problem! New modules can be developed to meet your specific needs. This may take more time. It is also possible to put together existing modules or use certain elements. Please feel free to contact our support team to discuss all options.

Are adjustments or changes possible? If so, in what period?
Yes, it is possible to make adjustments or changes. There may sometimes be costs involved. The period for implementing changes depends on the nature of the changes. Our support team can give you an indication of both the time and the price.

Is an explanation of the system included? For both colleagues and customers?
Yes, we can develop a manual with a clear explanation of the system, including all the do’s and don’ts. Clear explanations are also available for both your colleagues and your customers during the process and after delivery of the application. This way they can easily use the system and benefit from all the benefits that Real Estate Support offers. If you have any questions or comments, you can always contact our support team.

What functions (interactions) are there?
The available functions depend on the modules chosen. When purchasing Real Estate Support, a dashboard (for use on a desktop) and an app (for use on a mobile device) are always available.

Are there maintenance costs? And if so, how often are there maintenance moments?
Yes, there are maintenance costs that are charged annually. During maintenance, updates are installed, security is checked and other maintenance work is performed. The precise maintenance frequency depends on your specific needs and use of the system.

Has security and privacy been taken into account?
Yes, the security of the system has been carefully set up, including 2FA security for passwords. We also use a privacy document and develop the app within the guidelines of privacy legislation. This way you can use Real Estate Support without any worries. If you have any questions about security or privacy, you can always contact our support team.
Is my company’s corporate identity incorporated?
Yes, it is possible to incorporate the company’s corporate identity into Real Estate Support. This can be done, for example, by adding logos, colors and fonts that match the company’s corporate identity. We can also work with you to determine which design and technical aspects can be adjusted to ensure that the application meets your wishes and needs. If you have any questions or would like more information, please feel free to contact our support team.

Request a demo

You can request a demo by filling out the form. If you would rather contact our support team, you can call +31 6 20 43 43 95
or send an email to support@youno.io. We are ready to answer all your questions and help you find the right solution! 

Request a demo!

You can request a demo by filling out the form. If you would rather contact our support team, you can call +31 6 20 43 43 95
or send an email to support@youno.io. We are ready to answer all your questions and help you find the right solution! 

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